亚马逊干货-平台上卖假货被封店铺,申诉邮件模板一篇

很多跨境电商小伙伴们在做亚马逊时遇到卖仿品假货,被亚马逊关店的,今天我们有个申诉邮件模板分享给大家,这样写的成功案列目前已经发生,当然,还只是少数,为什么不试试你的运气呢?

 

 

 

申诉模板

 

Dear Amazon seller support,
Thank you for your concern of our account.
We received a notification today that our selling privilege has been removed cause we sold counterfeit products.
We immediately check the listings. Firstly we are very sorry about our ignorance, we are new to Amazon selling, we are lacking of the rules and policies when sell on your platform. Secondly, as the items of Amazon seller performance stated, we did not know this product is with its own brand, to this point we acknowledge it is our fault. We had removed the listings and promise we won’t sell it again on Amazon if we do not get the warrant.
Would you please consider the account seller rating and customers feedback to us? We provided customer both good products and customer service. We never got a claim or negative feedback. Hope Amazon can look through to it.
If you can give us a chance, we will do as follows:
1. Absolutely, we will see through all the policies and rules about selling on your platform.
2. We will check the listings in our account to see if there has some which do not meet your requirements, if it does, we will fix it immediately.
3. We will check all the products we’ve been sold, any complaints or product issues we will solve them in proper way within 12h in favor of the customer’s right.
4. If any selling questions, we will consult Amazon for help.
Sincerely, we write this. We will try our best to provide our sales on Amazon.
We believe Amazon will give this issue a serious consideration, and to us, there is a hope, a new chance for us!
Look forward to receive your reply.
Best regards
店铺名

 

译篇:

亲爱的亚马逊卖家支持
今天我收到亚马逊的通知,说因为出售假冒产品而取消了我的销售权,我立即查询了亚马逊说的几个产品。
首先作为一名刚在亚马逊上销售没多久的卖家,我们缺乏对亚马逊规则的认知,没有认真去了解亚马逊的规则和违禁品。其次,在亚马逊提出的几个产品里,我并不知道这个是一个品牌产品,对于这一点我感到很抱歉,我已经删除了亚马逊提出的几个产品,并永久不会再次销售。
通过对我的店铺指标以及客户反馈,我认为亚马逊应该能够认识到我们是一家服务良好,产品质量也很好的卖家。我们没有收到客户的投诉以及差评。我希望亚马逊能够考虑到这一点。

如果恢复我的销售权,我后期销售计划如下:
1:首先我会很认真去阅读和了解亚马逊的详细销售规则以及销售产品范围。
2:我会认真检查核实库存以及我销售的产品是否存在不符合亚马逊要求的产品,一旦发现将立即删除,并永久不会再次出售。
3:我会检查我所有卖出的产品,如果客户反映任何不满意或者产品问题,我将在12小时内为他们解决问题。
4:对于后期出售的新产品,如果有不确定的信息,我会立即咨询亚马逊,不会盲目任意的去销售。
以上是我对这次亚马逊取消我销售权作出的应答。我希望亚马逊能够再次提供给我们一个改过的机会。我们将以最大的努力和最认真的态度去从事以后再亚马逊上的销售工作
期待你的回复
最真挚的问候
友情提醒:模板虽好,但请勿照搬,直接模仿,这个申诉的申请思路可以借鉴。 不承担任何意外情况。

 

对其他的跨境电商平台也都可以效仿的哦!

 

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